This Privacy Policy explains how AstroKeshav collects, uses, stores, discloses, and protects personal information when you access AstroKeshav websites, mobile applications, AI chat tools, free kundli tools, horoscope tools, compatibility tools, panchang features, customer support, marketing pages, and related services.
This policy applies to visitors, registered users, customers, optional expert reviewers, vendors, and any person who interacts with AstroKeshav. If a separate written agreement applies to a particular product, event, enterprise arrangement, or expert review process, that agreement may supplement this policy.
By using AstroKeshav, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request it through an appropriate notice, checkbox, consent flow, cookie banner, account setting, or other legally recognized method.
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2. Information We Collect
We collect information that you provide directly, information generated while you use the platform, information from payment and identity partners, and limited information from devices and browsers.
Account information: name, mobile number, email address, password or login method, preferred language, country, profile photo if uploaded, and account settings.
Birth and astrology information: date of birth, time of birth, place of birth, gender if provided, relationship details, family member profiles, compatibility partner details, saved kundlis, planetary charts, reports, panchang preferences, and questions asked by you.
Guidance information: AI chats, optional expert review records when requested, report notes, topics selected, follow-up questions, and support escalations.
Payment information: transaction identifiers, wallet balance, invoices, refund records, subscription status, plan details, payment method type, and limited payment metadata. Full card or UPI credentials are processed by payment providers and are not intentionally stored by AstroKeshav.
Device and usage information: IP address, approximate location, device identifiers, browser type, operating system, page views, clickstream data, crash logs, referral URLs, app version, network details, and security logs.
Support and communications: emails, tickets, calls, attachments, survey answers, complaint details, and other messages you send to AstroKeshav.
Marketing and preference data: newsletter preferences, campaign source, ad interaction data, consent status, cookie preferences, and promotional communication choices.
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3. Birth Details, Consultation Content, and Sensitive Context
Astrology tools often require information that can feel private, including birth details, relationship questions, family matters, financial concerns, health-related worries, spiritual practices, and emotional context. We treat this information with heightened care.
You should not submit information about another person unless you have the right or permission to do so. If you add another person's birth details for compatibility, family, marriage, or kundli purposes, you are responsible for ensuring that your use of that information is lawful and respectful.
Please do not use AstroKeshav to store emergency information, official medical records, legal evidence, banking passwords, government IDs, or highly confidential third-party information unless specifically requested through a secure workflow.
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4. How We Use Information
AstroKeshav uses personal information to operate, protect, personalize, and improve the platform. We do not use private AI chat, report, or expert review content in a way that is inconsistent with this policy or your settings.
To create accounts, authenticate users, prevent unauthorized access, and maintain account security.
To generate kundlis, horoscopes, compatibility reports, panchang results, chat responses, session summaries, reminders, invoices, and other requested features.
To route users to the right AI mode, language, report depth, expert review workflow, and support path.
To process payments, credits, refunds, subscriptions, taxes, fraud checks, chargebacks, and customer support requests.
To improve safety, quality, accuracy, reliability, usability, and performance of AstroKeshav products.
To communicate service notices, policy updates, transactional messages, support responses, security alerts, and optional marketing messages.
To detect, prevent, investigate, and respond to fraud, abuse, illegal activity, security incidents, policy violations, payment abuse, and technical issues.
To comply with applicable law, regulatory requests, court orders, tax duties, accounting requirements, dispute resolution, and enforcement of AstroKeshav rights.
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5. AI Processing and Product Improvement
AstroKeshav may use automated systems and AI-assisted tools to prepare charts, classify questions, generate astrology outputs, summarize sessions, translate content, moderate abuse, identify safety concerns, and improve user experience.
AI output may be reviewed or supplemented by authorized personnel or optional expert reviewers for quality, support, compliance, safety, or dispute purposes. We design access controls so personnel see only what is reasonably needed for their role.
Where required by law or platform settings, we will seek consent before using personal AI chat or report content for model training beyond providing, securing, and improving AstroKeshav services. Aggregated, anonymized, or de-identified data may be used for analytics, product improvement, and business reporting.
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6. How We Share Information
We share information only when needed to deliver the service, comply with law, protect rights, or complete business operations. We require service providers to process information according to contractual duties and reasonable security safeguards.
Optional expert reviewers: questions, profile details, birth data, language preferences, and report context needed only when you request expert review or support.
Technology providers: hosting, cloud storage, analytics, error monitoring, communications, AI infrastructure, security, customer support, and data management providers.
Payment providers: transaction details, user identifiers, order details, refund details, and fraud-prevention signals needed to process payments.
Legal and safety recipients: courts, regulators, law enforcement, professional advisers, auditors, and affected parties when required or permitted by law.
Business transfers: relevant information may be transferred during a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and continuity protections.
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7. Security Measures
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure. These may include encryption in transit, access controls, logging, limited role-based access, secure hosting practices, payment-provider security, monitoring, and internal policies.
No online system can be guaranteed to be perfectly secure. You are responsible for keeping your login credentials confidential, using secure devices, logging out on shared devices, and notifying us promptly if you suspect unauthorized account access.
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8. Retention and Deletion
We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, account management, compliance, fraud prevention, dispute resolution, tax and accounting obligations, product safety, and enforcement of rights.
Some data may be deleted, anonymized, or de-identified when it is no longer needed. Certain records, such as invoices, payment logs, refund records, abuse reports, consent records, and legal correspondence, may be retained longer where required or permitted by law.
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9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, withdraw consent for, or receive a copy of certain personal information. These rights may be subject to identity verification, legal exceptions, technical limits, and retention obligations.
To submit a privacy request, contact support@astrokeshav.com with the subject line "Privacy Request". We may ask for information to verify your identity and locate your account. We will respond within the period required by applicable law.
You can update many profile details through your account settings.
You can opt out of non-essential marketing communications using unsubscribe links or account settings.
You can manage cookies through our Cookie Policy, browser settings, or consent tools where available.
You may request deletion of account data, but deletion may not remove records we must keep for legal, payment, security, or legitimate business purposes.
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10. Children and Minors
AstroKeshav is intended for users who can lawfully enter into these terms or use the service with parent or guardian consent. We do not knowingly solicit personal information from children where prohibited by law.
Parents or guardians who believe a child has provided personal information without appropriate permission may contact us for review and deletion where required.
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11. International Transfers
AstroKeshav may process information in India and other countries where our service providers, infrastructure, personnel, or partners operate. Privacy laws may differ across jurisdictions.
When information is transferred internationally, we use reasonable safeguards such as contractual commitments, access controls, technical protections, and compliance procedures appropriate to the nature of the data and applicable law.
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12. Updates to this Policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, security practices, or business operations. The updated version will be posted with a revised date.
If changes are material, we may provide additional notice through the website, app, email, or account notification. Continued use of AstroKeshav after an update means the updated policy applies from its effective date.
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13. Privacy Contact and Grievance Redressal
For privacy questions, data requests, or complaints, contact support@astrokeshav.com. Please include your registered email or mobile number, a clear description of the issue, and any relevant order or ticket ID.
If applicable law requires a designated grievance officer, data protection contact, or local representative, AstroKeshav will publish or provide those details through the website, app, or support channel.
If you have questions about this policy or need help with an account, payment, privacy, or accessibility matter, contact AstroKeshav support with the email or phone number linked to your account.