Refund Policy

This Refund Policy applies to purchases made through AstroKeshav websites and applications for subscriptions, AI chat access, saved profile features, digital reports, optional expert review credits, promotional offers, and related digital add-ons, unless a specific offer or payment platform states a different refund rule.

Refund eligibility depends on purchase type, usage status, timing, payment platform rules, applicable law, and AstroKeshav's fraud and quality review.

Digital astrology services can be generated or used immediately. For this reason, purchases are generally final once AI chat access is used, a report is generated or delivered, a saved-profile feature is activated, or an optional expert review is started or completed.

AstroKeshav may offer refunds, plan credits, replacement access, partial credits, or other resolutions at its discretion where the issue is genuine and supported by records.

Subscription plans may renew automatically unless cancelled before the renewal date. You are responsible for cancelling through the same platform used for purchase, such as AstroKeshav account settings, app store settings, or payment-provider settings.

Renewal charges are generally non-refundable after the plan term begins unless required by law or unless AstroKeshav confirms a billing error. Cancelling a subscription stops future renewals but may not refund the current active period.

Expert review credits, plan credits, promotional credits, and report credits are valid only inside AstroKeshav and are not bank deposits, stored-value instruments, or legal tender unless expressly required by law. Credits may have validity periods, usage limits, and non-transferability rules.

Promotional credits, free readings, referral rewards, discounts, coupons, and bonuses may be withdrawn, reversed, or modified if issued by mistake, obtained through abuse, or used in violation of AstroKeshav rules.

Personalized reports, kundli documents, compatibility reports, panchang summaries, AI-generated reports, and downloadable digital products are usually non-refundable once generated, delivered, downloaded, emailed, or made available in your account.

If a report fails to generate due to AstroKeshav system error, we may regenerate it, provide wallet credit, or issue a refund after verification.

To request review, contact support@astrokeshav.com with the subject line "Refund Request". Include your registered email or mobile number, order ID, transaction ID, payment screenshot if available, purchase date, amount, and a clear explanation of the issue.

We may request additional information, logs, screenshots, expert review records, report details, payment gateway confirmation, or identity verification. Failure to provide required information may delay or prevent review.

Approved refunds may be issued to the original payment method, plan credit, replacement access, report credit, or another method permitted by law and payment partners. Processing timelines depend on banks, card networks, payment gateways, and app stores.

If you initiate a chargeback or payment dispute without first contacting AstroKeshav, we may suspend access to the related account, reports, subscriptions, credits, and paid features while the dispute is reviewed.

Fraudulent chargebacks, repeated refund abuse, use-after-refund behavior, false claims, harassment of optional expert reviewers or support staff, or manipulation of promotional systems may lead to account termination, reversal of benefits, recovery of amounts, and legal action.

For refund and billing questions, contact support@astrokeshav.com. We aim to review genuine issues fairly and protect AstroKeshav, its users, optional expert reviewers, and payment partners from misuse.